Description / Abstract:
This model is designed to enhance insight into the application of meaningful metrics. The emphasis is on business processes which may best provide indication of the level of risk to the customer when contemplating or continuing business with the supplier base. (E.g., the RFP/RFQ, proposal, supplier selection, and performance).
Purpose
To describe a model that is applicable during the acquisition process to gain insight into suppliers' approaches to using metrics in monitoring, managing, and improving their processes and products. This model also facilitates a common framework to understand and recognize potential suppliers' performance on relevant past contracts or purchase orders.