Full Description
Provides guidance on the application of the process assessment model, how to strategically leverage the assessment and then how to use it in the context of an improvement programme for an ITES-BPO organization. Product Details
Edition: 1st Published: 05/11/2017 ISBN(s): 9781760357665 Number of Pages: 37 File Size: 1 file , 4.1 MB Product Code(s): 10113001, 10113021, 10112992